South Dakota

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Chapter 10.19     Complaint Procedures

10.1901     Complaints

Complaints regarding the quality of service, equipment, malfunctions, and similar matters shall first be directed to the Grantee’s office. Should the Grantee fail to satisfy a complaint, it may then be directed to the Finance Officer for investigation. In response to a complaint, the Grantee shall be afforded a reasonable opportunity to present written statements of its position. The Finance Officer shall attempt to resolve the complaints, but, if this cannot be achieved, he/she shall submit a recommendation to the City Council, recommending that:

    1)  the complaint be dismissed, or

    2)  correction action be taken by the Grantee.

Appeal from the Council’s action may be made to the appropriate judicial or administrative forum.